Responsible gambling

At Casino Coquitlam, we prioritize the well-being and safety of our guests, recognizing that problem gaming can have serious consequences. As a provincially regulated Canadian land-based casino, we adhere to strict guidelines set by BCLC (British Columbia Lottery Corporation) and other regulatory bodies.

Setting Limits

We understand that managing your finances is crucial in preventing excessive spending on games. To help you maintain control over your budget, our staff will be more than happy to assist with setting deposit limits or time-out requests. Additionally, we provide reality-check messages throughout the premises to remind you of your gaming activities and the associated costs.

Self-Exclusion Program

For those struggling with problem gaming, we offer access to provincial self-exclusion programs that enable temporary or multi-year bans from our facilities. Our staff can guide you through this process, ensuring a seamless transition into responsible gaming practices.

Resources for Support

We acknowledge that some guests may require additional assistance in managing their gaming habits. To help address these needs, we have made available information on problem-gaming support organizations within Canada. Our guest services team will be delighted to provide details and direct you to the relevant resources, should you need them.

Understanding Problem Gaming

We believe it is essential for everyone involved with our casino to understand the risks associated with excessive gaming. Familiarize yourself with signs of problem gaming and take steps to prioritize your financial stability and overall well-being.

By adhering to BCLC's guidelines on responsible entertainment, we aim to create a secure environment where you can enjoy gaming while maintaining control over your finances and personal life. If you ever need assistance or guidance in managing your gaming habits, please don't hesitate to reach out to our friendly staff for support.